Delivery Information
Our team are working hard to dispatch orders on time. However, deliveries are being delayed by Australia Post during the COVID-19 period. Australia Post are experiencing delays in processing and delivering parcels due to a high volume of parcels in their delivery network. They are prioritising the delivery of medical & pharmaceutical essential items at this time. As a result of this, they are unable to guarantee our normal delivery times.
Australia Post have had to change the way they are processing deliveries, which means the parcel may not be scanned when it has been handed over to them or on its journey to you. If you have received a tracking number from us, this means your parcel is now with Australia Post and on its way to you.
We appreciate your patience and understanding at this time and please be assured they are doing their best to get you your order, but it will take longer than usual.
For individual items the following delivery charges apply, unless otherwise stated
- Australia Standard Delivery $9.99
- Australian Express Delivery $14.99
- Australia Island Standard Delivery $9.99
Returns & Exchanges
We expect your purchase will meet its intended use, but if not then here is what to do.
Refund & Exchange Policy
In addition to your Statutory Rights, should you change your mind we will happily exchange or refund providing the following conditions have been met:
- The items with the original receipt are returned within 21 days of purchase.
- Items must be in original condition as purchased with no personalisation and all labels/tickets attached. Garments must not have been worn.
No exchange or refund is available on any product that has been personalised unless the product is faulty.
Purchases Made Online
You can exchange an item purchased online:
- By posting it to our Online Store Returns/Exchange address.
Adamant International
5 Everage Street
Moonee Ponds, VIC 3037
- Make sure your order number, name, address, email, phone number are included along with a list of alternative item(s) in case we have sold out of your first choice.
- Standard delivery charges apply on re-delivery for online exchanges, unless goods are exchanged in accordance with your statutory rights (e.g. they are faulty or not as ordered).
- All exchanges remain the responsibility of the purchaser until received by Adamant International.
Payments & Pricing
We reserve the right to:
- Cancel any order, at which time we will immediately notify this action by e-mail or phone, using the details provided. We will refund all monies paid using the original method received.
- That all orders are subject to availability of stock.
- Contact you via phone or email and take reasonable steps to verify that the order and credit details are bona fide.
Pricing – Online Store
All prices in our online store are in Australian dollars. We will bill your method of payment in Australian dollars and your card company will convert the charges for you.
Where delivery fees apply, they are charged in addition.
Bulk Orders (Minimum Order Quantities as noted in our On-Line Store)
Subject to Fixed Price Quotation based on quantity ordered and shipment arrangements
Delivery will generally be delivered direct to your nominated delivery address by International Couriers.
Our Preferred International Courier is DHL
Subject to Order quantity +/or consolidation of orders, delivery may be via Australia Post or other delivery service.
Accepted Payment Methods Online
- Credit Cards – Visa & MasterCard
- PayPal or PayPal Express – click here for more information on PayPal.
- Bank transfer for bulk orders
Contact Us
We appreciate your patience and understanding at this time and please be assured they are doing their best to get you your order, but it will take longer than usual.
Send Us an Email
Via our Contact Form, click here.
Online Enquiries
For online order enquiries including delivery, returns, exchanges and technical issues, please contact our Customer Service Team via email.
Email: info@adamantinternational.com.au
Returns & Exchanges Address
Adamant International
Returns & Exchanges
5 Everage Street
Moonee Ponds, VIC, Australia 3039
Contact Us By Mail
Adamant International
Returns & Exchanges
5 Everage Street
Moonee Ponds, VIC, Australia 3039
For Privacy Related Queries
Refer to our Privacy Policy on our Website or contact info@adamantinternational.com.au